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MARK G
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Rank:Bronze Member
Status:
Score: 176
Posts: 176
From: USA
Registered: 06/11/2004

(Date Posted:05/14/2008 16:40 PM)

NEED PEOPLE OR SOMEONE HERE AT ALL TIMES TO HANDLE ISSUES WITH SITES

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BPC is my poetic army, future Maya Angelous', Langston Hughes, and Nikki Giovanni's
administrator
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1#



Rank:platinum Member
Status:
Score:6077
Posts:6077
From: USA
Registered: 04/06/2001

RE:NEED 24/7 SUPPORT TEAM AVAILABLE
(Date Posted:05/15/2008 03:38 AM)

We will solve all problems once we get here as quickly as we can. We cannot assure you that there will be anyone at all times to serve members as we may handle other issues. If you cannot get reply instantly here, also you may contact us via support-ticket@aimoo.com.  

Thank you very much for your understanding.

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Karrier
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2#



Rank:platinum Member
Status:
Score:634
Posts:634
From: Vatican_city
Registered: 10/02/2003

RE:NEED 24/7 SUPPORT TEAM AVAILABLE
(Date Posted:05/15/2008 05:40 AM)

I think that asking for support 24/7 is a bit over the top, the support on aimoo is far better than even ebay and many other web based businesses.

If you were to pay a premium price then maybe it should be expected but aimoo is actually quite cheap and I for one am very happy with the support that we get.
brergoose
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3#



Rank:platinum Member
Status:
Score:514
Posts:514
From: USA
Registered: 02/25/2007


(Date Posted:05/18/2008 23:47 PM)

Although I don't expect AIMOO to work all the time, they should have some process in place to monitor when forums go down - perhaps a separate email address.  This is especially an issue on weekends, which seems to have zero support.  A forum going down for the weekend is not an acceptable response time.

Other than forums down, I am mostly happy with AIMOO support.  They are very polite and seem to make a real effort at listening to recommendations.

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administrator
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4#



Rank:platinum Member
Status:
Score:6077
Posts:6077
From: USA
Registered: 04/06/2001

RE:NEED 24/7 SUPPORT TEAM AVAILABLE
(Date Posted:05/19/2008 21:59 PM)

Reply to brergoose (05/18/2008 21:47 PM)
Although I don't expect AIMOO to work all the time, they should have some process in place to monitor when forums go down - perhaps a separate email address.  This is especially an issue on weekends, which seems to have zero support.  A forum going down for the weekend is not an acceptable response time.

Other than forums down, I am mostly happy with AIMOO support.  They are very polite and seem to make a real effort at listening to recommendations.

Sorry to inconvenience you and thanks a lot for your support for Aimoo. We have checked your forum that it is now accessible. And PM has been sent to you concerning the issue.

Still need assistance, please feel free to contact us.

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Guest
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5#



RE:NEED 24/7 SUPPORT TEAM AVAILABLE
(Date Posted:05/28/2008 18:15 PM)

 Contact you? How? Where is there a way to call? Where is he link for your email? It certainly is not here!

I am frustrated with YUKU because it is unreliabe AT BEST. My forum goes down without notice and tech support is non existant.

Clicking on the "support" tab just sends me here...so like YUKU the same applies.
Karrier
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6#



Rank:platinum Member
Status:
Score:634
Posts:634
From: Vatican_city
Registered: 10/02/2003

RE:NEED 24/7 SUPPORT TEAM AVAILABLE
(Date Posted:05/28/2008 19:29 PM)

contact for aimoo is support-ticket@aimoo.com

(Message edited by Karrier on 05/28/2008 19:30 PM)
administrator
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7#



Rank:platinum Member
Status:
Score:6077
Posts:6077
From: USA
Registered: 04/06/2001

RE:NEED 24/7 SUPPORT TEAM AVAILABLE
(Date Posted:05/28/2008 21:54 PM)

Reply to Guest (05/28/2008 16:15 PM)
  Contact you? How? Where is there a way to call? Where is he link for your email? It certainly is not here!

I am frustrated with YUKU because it is unreliabe AT BEST. My forum goes down without notice and tech support is non existant.

Clicking on the "support" tab just sends me here...so like YUKU the same applies.

Please don't worry. We are always here to help and guide you.
There are 3 ways to contact us to get support,
1. The Support Forum here. Just like you said, click "Support" from the botton links.
2. PM to us. Find us at any thread, select "Send Message" from the Actions drop-down box. 
3. Email to us via support-ticket@aimoo.com as Karrier mentioned. 

Please feel free to let us know any of your questions and feedback, we will reply to you as soon as we can.

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